Refunds & Cancellations

1. Purpose and Scope

This Refunds & Cancellations Policy explains how Thinkscoop handles deposits, fees, cancellations, and refunds for our professional services, workshops, and any paid digital products. It applies to all commercial engagements with Thinkscoop unless a specific written agreement (such as a Statement of Work or master services agreement) expressly states different terms. In case of conflict, the specific written agreement will prevail.

2. Project‑Based (Fixed‑Scope) Engagements

For fixed‑scope projects, payment terms are defined in the relevant Statement of Work (“SOW”). Unless otherwise agreed in the SOW:

• Deposits and upfront fees – Any initial deposit or upfront payment is non‑refundable once work has commenced, as this secures delivery capacity and covers project mobilisation.
• Milestone payments – Milestone or phase‑based fees become due when the associated deliverables are made available for review, not upon your internal deployment or go‑live.
• Change requests – Material changes to scope, timelines, or priorities may require a change order and additional fees, agreed in writing before implementation.

If you wish to cancel a project after it has started, you may do so by providing written notice. In that case:

• all work performed up to the effective cancellation date will be invoiced;
• deposits or upfront fees will not be refunded, but we may, at our discretion, credit part of such amounts against future work;
• any committed third‑party costs (for example, infrastructure or specialist tooling) already incurred on your behalf remain payable.

3. Retainer, Delivery Pod, and Ongoing Engagements

For retainer‑based or “delivery pod” engagements where Thinkscoop provides a recurring capacity of engineers or an embedded team:

• Billing cycle – Fees are typically billed monthly in advance, as set out in the Client Agreement.
• Notice period – Either party may terminate the engagement by giving the notice specified in the Client Agreement (typically 30 days), calculated from the date of written notice.
• No refunds for used capacity – Fees for months or sprint cycles that have already commenced are non‑refundable, as delivery capacity has been allocated and work planned.

If you downgrade or cancel an ongoing engagement with less than the agreed notice period, we reserve the right to invoice the fees that would have been due during the notice period, less any mutually agreed reduction resulting from early redeployment of our team.

4. Workshops, Strategy Sprints, and Training

For paid workshops, strategy engagements, and training sessions:

• Rescheduling – You may request to reschedule a session at least 5 business days before the scheduled date at no additional cost, subject to availability.
• Cancellations with notice – If you cancel in writing at least 5 business days before the scheduled date, we will either (i) refund any fees paid for that session, or (ii) at your choice, apply them as a credit to a future workshop or engagement within 6 months.
• Late cancellations – Cancellations received less than 5 business days before the scheduled date may be subject to a cancellation fee of up to 50% of the workshop fee, to cover preparation and reserved capacity.
• No‑shows – If participants do not attend a confirmed session without prior notice, the full fee remains payable and no refund will be issued.

5. Digital Products, Guides, and Resources

From time to time, we may offer downloadable guides, templates, or other digital resources through our Site.

• Free resources – Free guides and downloads are provided “as is” for informational purposes only. As they are provided at no cost, refunds do not apply.
• Paid digital products – If we offer paid digital products, any specific refund terms will be stated at the point of purchase. Unless otherwise stated, we may offer a 7‑day refund period where the product is materially defective or unavailable, provided that you contact us promptly with details so we can investigate and, where appropriate, remedy the issue.

6. Taxes and Third‑Party Charges

All fees are exclusive of applicable taxes (such as GST, VAT, or sales taxes) unless expressly stated otherwise. You are responsible for any bank charges, currency conversion costs, or third‑party processing fees associated with your payments.

7. Billing Disputes

If you believe an invoice is inaccurate or have concerns about billed work, you must notify us in writing within 30 days of the invoice date, providing reasonable details of the issue. We will investigate promptly and aim to resolve disputes in good faith within 10 business days of receiving your notice.

During any unresolved dispute, you remain responsible for timely payment of undisputed amounts.

8. Refund Method

Where we agree that a refund is due, it will ordinarily be processed using the same payment method used for the original transaction, unless otherwise agreed or not technically feasible. Processing times may vary depending on your bank or payment provider.

9. Changes to This Policy

We may update this Refunds & Cancellations Policy from time to time to reflect changes in our services, pricing structures, or applicable law. When we do, we will update the “Last updated” date at the top of this page. Any changes will apply to engagements entered into after the updated policy takes effect.

10. Contact

For questions about this Policy or to raise a billing enquiry, please contact:

Email: billing@thinkscoop.co
Thinkscoop, 40C, Aero Arcade, G-Block, Aerocity Near International Airport, Mohali, Punjab 140603, India